Terms of service
LEGAL
By using our website, you confirm that you are of legal age to consume alcohol in your country/state/province/territory.
PRICING
All prices are in GBP and all orders are charged in GBP. The website has the functionality to display approximate prices in other currencies but please note that prices shown other than in GBP are always for illustrative purposes only and may differ from the actual amount charged to you by PayPal, Apple Pay, your credit card company or your bank.
We can't tell exactly what the equivalent amount is in currencies other than GBP because the exchange rate changes constantly and card providers (and Apple Pay, PayPal) may use a different exchange rate than the one we're using. They may also levy additional fees and charges which we do not know and cannot estimate.
If you are paying by bank transfer, you must ensure that your order is settled in full in GBP only and that you set up the bank transfer such that the amount received (after currency conversion and any bank charges) is equal to the amount show in GBP before you place your order.
The headline price of each product includes UK VAT. For our international customers outside the UK we have also provided the ex-vat price. UK VAT on your order is automatically calculated at the checkout based on your shipping location. UK VAT is not payable on orders that are shipped outside the UK.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
ORDERING
The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
We reserve the right not to accept any order.
Orders due to be paid by bank transfer may be cancelled at our sole discretion in the event of non-payment.
All goods are offered subject to availability. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.
DELIVERY
For orders of all items the delivery window will be confirmed during the checkout process. We will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances beyond our reasonable control. Examples of this include bad weather, customs delays, computer failure and vehicle breakdowns.
We use an independent courier to fulfil our deliveries. This courier will only attempt to deliver items twice after which they may be returned to us if you do not respond to their communications. In this instance or if items are returned to us due to an incorrect or incomplete delivery address given by you we reserve the right to pass on the cost of redelivery.
Standard Mainland UK delivery is a flat fee regardless of quantity. All orders are dispatched using an express service which arrives the next day in the majority of UK (except NI, Islands & Highlands and remote areas). For international orders, delivery times and prices vary depending on location and volumetric weight. Delivery charges are calculated based on the volumetric weight of the items and the destination address.
Any local excise duties and taxes are the sole responsibility of the customer. We cannot be held responsible for any other additional charges levied by local Customs. You must inform The Whisky Source before placing an order if there are additional customs procedures to follow in your country.
RETURNS & REFUNDS
General
The Whisky Source is a specialist retailer of vintage whiskies. Please note when you buy from us you are buying second-hand goods which have been in circulation for years, and in some cases, decades. Nothing on this site is labelled as "brand new". You should expect to see imperfections (marks on bottles, minor tears to labels, marks on boxes, dents in tubes and other minor imperfections) on any item that is purchased from this site. No returns will be accepted as faulty or damaged goods if they are simply showing their age.
We provide high-resolution images of all our products - please satisfy yourself as to their condition before placing an order. If you require additional images before purchasing, please contact us.
Cancelling your order
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You must inform The Whisky Source as soon as you decide to cancel your order.
Once you have decided to cancel an order, you have a further 14 days to return the items to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. Deductions can be made (potentially to zero) where goods have been returned to us in an unsatisfactory or unsaleable condition.
If your refund is approved we will process a refund within 14 days. Please note that credit card companies and banks typically delay crediting funds to your account by several days after the refund has been initiated by ourselves and this is beyond our control.
Please do not send your purchase back to the manufacturer.
Faulty, damaged goods
Defective or damaged items will be exchanged if there is a suitable replacement available. Please contact us immediately if you receive faulty or damaged goods. Many of our items are irreplaceable in the short term and therefore we will work with you to find an acceptable solution in those cases.
Shipping
To return your product, you should first contact us immediately with photographs of the product before sending the item back to us using a reputable and trackable service to: The Whisky Source, Watermoor Point 217, Watermoor Road, Cirencester GL7 1LF UNITED KINGDOM
TRADE TERMS
Trade orders are subject to different returns and refunds conditions set out above. A trade order is defined as one where the customer receives an invoice prior to the sale taking place. For the avoidance of doubt, this applies to both individuals and companies.
Trade orders are non-returnable and non-refundable, unless the goods have been reported as unusable on the same day of delivery.
Cosmetic damage does not constitute being unusable. Instead we may at our sole discretion award compensation for cosmetic damage that we deem appropriate.
Trade orders shall be paid by bank transfer unless explicitly agreed otherwise.
In the event of non-payment after 14 days we shall, at our sole discretion, cancel the order.
COMPLAINTS
In the event of a complaint please contact us at mail@thewhiskysource.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.
CRIME PREVENTION
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
REVIEWS, COMMENTS AND CONTENT
Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
We reserve the right, but not the obligation, to remove or edit any content.
If you post content or submit material, unless indicated otherwise you:
Grant The Whisky Source and its affiliated companies a non-exclusive, royalty-free and fully sub- licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.
Grant The Whisky Source and its affiliates and sub- licensees the right to use the name that you submit in connection with such content, if they choose.
Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to The Whisky Source, the content and material is accurate; use of the content and material you supply does not breach any The Whisky Source policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify The Whisky Source and its affiliates for all claims brought by a third party against The Whisky Source or its affiliates arising out of or in connection with a breach of any of these warranties.
CORRESPONDANCE
In the first instance please contact us by email or telephone, as indicated on your order confirmation email and on the website.
This website is operated by The Whisky Source Ltd. Registered office: The Stables, Little Coldharbour Farm, Tong Lane, Lamberhurst, Tunbridge Wells, Kent TN3 8AD. Do not send anything in the mail unless absolutely necessary. Registered in England 10811834 VAT
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.